RETURN
POLICY

Overview

At Allegheny Direct Logistics LLC, we are committed to providing exceptional service and customer satisfaction. This Return Policy outlines the terms and conditions for returning products or canceling services with our company.

We understand that circumstances may change, and we strive to accommodate our clients needs while maintaining fair business practices. Please read this policy carefully to understand your rights and responsibilities.

Return Eligibility

Returns and refunds are subject to the following conditions:

1. 1.Equipment Rentals: Equipment must be returned in the same condition as received, with normal wear and tear accepted. Any damage beyond normal use will be assessed and charged accordingly.
2. 2.Service Cancellations: Transportation services may be canceled up to 48 hours before the scheduled pickup time without penalty. Cancellations made within 48 hours may incur a cancellation fee.
3. 3.Damaged Goods: If your shipment arrives damaged, you must report it within 24 hours of delivery with photographic evidence. We will investigate and provide appropriate compensation.
4. 4.Lost Shipments: In the rare event of a lost shipment, claims must be filed within 30 days of the scheduled delivery date with proper documentation.

Return Process

To initiate a return or refund request, please follow these steps:

1. 1.Contact our customer service team at +1 724 589 9904 or email us at alleghenadirecsogistic.com
2. 2.Provide your order number, service details, and reason for return
3. 3.Our team will review your request and provide instructions within 24-48 business hours
4. 4.Follow the provided instructions to complete the return process
5. 5.Once approved, refunds will be processed according to our refund policy

Refund Timeframe

Approved refunds will be processed within the following timeframes:

• Credit Card Payments: 5-10 business days after approval
• Bank Transfers: 7-14 business days after approval
• Check Payments: 14-21 business days after approval